Verify Employees are logged into a queue

To see if someone is logged into a queue 

1. Log into the webclient- 
   
2. On the left click on Panel
   
3. In the upper right hand corner click on the drop down menu and select your desired queue
   

A grey box shows that the user is not logged into the phone

A green box shows that the user is logged into the phone.

Under the users name it shows if they are "Logged In" or "Logged out" of the queue. 

• Related Articles

• Deskphone Queue In

  Deskphone BLF button Desktop IP phones do not have a “Q” button to log in or out of the queues. In this case you can use one of the phone’s configured BLF keys to login and logout. You will hear an audio confirmation that “This extension is logged ...

• Explicit Queue In/out

  Explicit (Selective) LogIn and LogOut An agent can choose which queue to join and they can be a member of more than one queue. In this case, the panel can be used to select which individual queues an agent will be logged in to. 3CX Web Client Use the ...

• Webclient Queue login

  Global LogIn and Logout The global queue toggle will add an agent to all queues in operative mode or remove them from service. However, it will NOT override explicit queue logouts. 3CX Web Client You can easily “Login to queue” or “Logout from queue” ...

• Set up UniFi App

  The following is how you can set up UniFi on your mobile device 1. First you will need to download the UniFi Verify app and set up your MFA on your smart phone: a. After the app is downloaded sign in to your Identity Enterprise Workspace ...

• Logging out of 3CX without hotkeys

  Have the user dial * 77 * 5 * The user will here voice confirmation "You have logged out"