3CX Guide: How to Set-Up Forwarding rules for 3CX Statuses

3CX Guide: How to Set-Up Forwarding rules for 3CX Statuses

3CX Guide: How to Set-Up Forwarding rules for 3CX Statuses

Made by Mason Avila with Scribe



1. Navigate to https://schompautomotive.co.3cx.us:5001/#/people

2. In the top right corner will be your Initials-Click here

3. A drop-down menu will appear. Click "Settings"

4. You'll be brought to a new page. Click "Call Forwarding"

5. Here you'll see the different statuses you can set yourself to in 3CX. The steps will be the same for adjusting call routing for any 3CX status you choose. We will be adjusting what happens when a call comes into your 3CX DID when you're set to "Away" in 3CX.
Click "Away"

6. A new screen will populate.
You'll see "Forward Internal calls to" field box. This is to adjust how internal calls are routed. So, how employee to employee calling within the 3CX system is routed. Below that you'll see "Forward external calls to" field box. This is to adjust how External calls are routed. So, how customer to employee calling within the 3CX system is routed.

7. When clicking one of the field boxes a drop-down menu will appear. Choose System Extension.

8. A new drop-down menu will appear. Click the new text field and a drop-down menu will appear. Type 39912 to get to the Ford Service Advisor call queue extension. Press "General" on the left hand side to save the changes you've just made.
You've now set-up 3CX Call routing so that when your 3CX status is set to "Away" internal calls that are set for your 3CX DID will be sent to the Ford Service Advisors' call queue automatically.
You'll just repeat these steps to set-up call routing for External calls to your 3CX DID as well as for adjusting call routing for the several other statuses you can choose from.

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