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Set up UniFi App
The following is how you can set up UniFi on your mobile device 1. First you will need to download the UniFi Verify app and set up your MFA on your smart phone: a. After the app is downloaded sign in to your Identity Enterprise Workspace ...
3CX Blind and Attended Transfers
Attended Transfers Attended transfers allow you to remain on the line and make sure the call is picked up before completing the transfer Webclient While on a call, click "Att Transfer" Enter the extension you would like to transfer to and dial, or ...
Verify Employees are logged into a queue
To see if someone is logged into a queue Log into the webclient- On the left click on Panel In the upper right hand corner click on the drop down menu and select your desired queue A grey box shows that the user is not logged into the phone A green ...
Deskphone Queue In
Deskphone BLF button Desktop IP phones do not have a “Q” button to log in or out of the queues. In this case you can use one of the phone’s configured BLF keys to login and logout. You will hear an audio confirmation that “This extension is logged ...
Two Factor VPN authentication
The ManageEngine ADSelfServicePlus is what will be used to send Push Notifications for VPN Sign In. NOTE: Once set up, this method of 2FA can also be used for computer sign in and Activedirectory.schomp.com log in. Download the ADSelfServicePlus App ...